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We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply shoot us an email to Returns@TheCandS.com with the reasoning. We'll send you the return label via email so you can print out and ship back the product(s). Once we receive your returns (in new condition,) your refund will be initiated.
To take a good care of your silk products:
This pillowcase is so much softer and silkier compared to the cheaper ones.
Highly recommend to anyone who is looking for high end pillow cases.
The pillowcase is exactly what I'm looking for. Love the light blue color and smooth silk texture. The pillowcase has some wrinkles after washing it but this won't impact the usage. I do feel my hair is smoother after using this pillowcase. Definitely recommend this to others!
All these years I've been buying only cotton pillowcases with plain colors. Silk pillowcases seemed expensive and I didn't know why I would spend the extra money. These pillowcases at the cotton and silk store came with good educational materials and a reason for my to buy and try. Although not that much more expensive than a reasonable cotton pillowcase, these silk pillowcases made a lot of difference. Especially in terms of feeling hot or cold in the head and neck areas. Smooth to the feel these made sleeping at night pleasant as rightly noted in the description. I love the color choices and sizes. The packaging is also very elegant made with recycled materials which I appreciate. I highly recommend you give these a try and you'll not regret.
I bought both the blue and pink one. They are super soft and comfortable to the touch. The color is even prettier in reality. I think the one in the gift box better represents the real color. It does show different color in different environments. Highly recommend!
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