Frequently Asked Questions – THE COTTON & SILK Luxury Bedding & Fashion

Q: What materials do you use in your products?
A: At THE COTTON & SILK, we exclusively use the most natural and healthy materials: cotton, silk, or a combination of both, depending on the nature of the product. We meticulously select the highest quality fabrics to ensure the utmost comfort and luxury.

Q: Are all your materials certified for safety?
A: Yes, all the materials we utilize in our products are certified under the esteemed OEKO-TEX Standard 100 Class I. This certification ensures that our fabrics are free from harmful chemicals and safe for babies and individuals with sensitive skin.

Q: How do I care for my cotton and silk products?
A: To maintain the quality and longevity of your cotton and silk products, we recommend following the Clean & Care Instructions provided with each item. Generally, gentle hand washing or dry cleaning is recommended for silk. 

For most of our silk fabrics, machine washing with a pH neutral detergent on a delicate cycle is suitable. For cotton products, they can typically be machine-washed with cold water. 

Please refer to the specific care instructions for each product to ensure proper care.

Q: Do you offer free shipping?
A: Yes, we offer free economy shipping within the United States for orders valued above US$60. Standard shipping time is 2-5 business days.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to see if we deliver to your country. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please email us at Returns@TheCandS.com within 14 days of receiving your product(s).We will provide instructions for returning the item(s) and arrange for a refund or exchange, subject to our return policy.

Q: How to choose a duvet cover to fit my duvet insert? 

A: Selecting the right duvet cover size is crucial for a cozy and well-fitted bedding arrangement. Follow these simple steps:

1. Check Specific Measurements: Different brands may have slight variations in standard sizes (King, Queen, etc.). Always refer to the washing label for precise measurements (e.g., King 104"x92") or measure it if the label is missing.
2. Consider Thickness: If your duvet insert is thick, choose a cover with slightly larger dimensions—usually, an extra 1-2 inches is ample for a comfortable fit.

You can also refer to our Bedding Size Guide to find the perfect fit for your bedding.

Q: How can I contact your customer service team?
A: You can reach our customer service team by emailing us at Contact@TheCandS.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.

Q: Do you offer customization or made-to-order options?
A: Yes, we do offer customization or made-to-order options. Please reach out to Contact@TheCandS.com with your requirements, and we will see if we can fulfill your needs.