Frequently Asked Questions – THE COTTON & SILK Luxury Bedding & Fashion

Q: What materials do you use in your products?
A: At THE COTTON & SILK, we exclusively use the most natural and healthy materials: cotton, silk, or a combination of both, depending on the nature of the product. We meticulously select the highest quality fabrics to ensure the utmost comfort and luxury.

Q: Are all your materials certified for safety?
A: Yes, all the materials we utilize in our products are certified under the esteemed OEKO-TEX Standard 100 Class I. This certification ensures that our fabrics are free from harmful chemicals and safe for babies and individuals with sensitive skin.

Q: How do I care for my cotton and silk products?
A: To maintain the quality and longevity of your cotton and silk products, we recommend following the Clean & Care Instructions provided with each item. Generally, gentle hand washing or dry cleaning is recommended for silk. 

For most of our silk fabrics, machine washing with a pH neutral detergent on a delicate cycle is suitable. For cotton products, they can typically be machine-washed with cold water. 

Please refer to the specific care instructions for each product to ensure proper care.

Q: Do you offer free shipping?
A: Yes, we offer free economy shipping within the United States for orders valued above US$60. Standard shipping time is 2-5 business days.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to see if we deliver to your country. Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the customer.

Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please email us at Returns@TheCandS.com within 14 days of receiving your product(s). We will provide instructions for returning the item(s) and arrange for a refund or exchange, subject to our return policy.

Q: How to choose a duvet cover to fit my duvet insert? 

A: Selecting the right duvet cover size is crucial for a cozy and well-fitted bedding arrangement. Follow these simple steps:

1. Check Specific Measurements: Different brands may have slight variations in standard sizes (King, Queen, etc.). Always refer to the washing label for precise measurements (e.g., King 104"x92") or measure it if the label is missing.
2. Consider Thickness: If your duvet insert is thick, choose a cover with slightly larger dimensions—usually, an extra 1-2 inches is ample for a comfortable fit.

You can also refer to our Bedding Size Guide to find the perfect fit for your bedding.

Q: How can I contact your customer service team?
A: You can reach our customer service team by emailing us at Contact@TheCandS.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.

Q: Do you offer customization or made-to-order options?
A: Yes, we do offer customization or made-to-order options. Please reach out to Contact@TheCandS.com with your requirements, and we will see if we can fulfill your needs.

Q: What are your shipping details?

A: We offer free standard shipping in the US for orders greater than US$60. You can check other options of shipping fees before checking out. We also support local pick up - you will be notified with detailed information like where and when within a business day once you place an order and choose Pick Up.

Q: How do I care for my silk products?

A: To maintain the quality of your silk fabric items, wash them in cold water with a gentle detergent. Avoid wringing or twisting. Instead, lay them flat to dry away from direct sunlight. Never machine wash the mulberry silk comforters. For specific care instructions, please refer to our care guide at https://thecottonandsilk.com/pages/clean-care.

Q: Are your silk pillowcases 100% silk?

A: Yes, our silk pillowcases are made from 100% mulberry silk with a luxurious 22 Momme weight, ensuring a soft and breathable experience for your skin and hair. They are designed to help reduce friction and maintain moisture, promoting healthier skin and hair.

Q: What is the difference between your duvet inserts?

A: Our duvet inserts vary in material and thickness. We recommend considering your personal preference for warmth and weight when choosing. Please refer to this chart on our silk-filled bedding category page to find your perfect fit: https://thecottonandsilk.com/collections/silk-filled-collection

Q: Can I layer your blankets?

A: Absolutely! Our blankets are designed to be versatile. Many customers prefer layering thinner blankets for added warmth and comfort. You can mix and match different thickness to create your ideal sleeping environment. On the chart here, you can have a better idea: https://thecottonandsilk.com/collections/silk-filled-collection

Q: What makes your silk products unique?

A: Our products are crafted from high-quality 100% mulberry silk, known for its softness and durability. We prioritize ethical sourcing and sustainable practices, ensuring that our silk is not only luxurious but also environmentally friendly. Our attention to detail, such as hand-rolled hems on scarves, sets us apart in the market.

Q: What is your contact info?

A: The Chat is the easiest way to contact us. We will receive an email notification even if we're not online. Thank you for contacting us!

Q: How do I wash my new duvet?

A: For cleaning and care instructions for your duvet (insert or cover), please refer to our website: https://thecottonandsilk.com/pages/clean-care

Q: Do you have medium or firm silk pillow inserts available?

A: We currently do not have medium or firm silk pillow inserts, but we can customize one for you based on your preference and budget.

Q: Do you have machine washable silk-filled quilts?

A: Yes, we have machine washable silk-filled quilts available in various sizes. They are perfect for summer use and are ultra-soft and breathable. Just search "machine washable" in the search bar, you will find it easily!

Q: Can I visit your store in person to see the products?

A: We don't have a store front. But you can schedule an appointment with us. We are located in the South Bay, California. Please reach out to Contact@theCandS.com for an appointment. Thanks!

Q: Can I see the products in person if I make an appointment and visit?

A: Yes, you can. Although we don't have a store front, we do have product samples in our offices for you to see and touch. Please schedule an appointment with us. We are located in the South Bay, California. (Mountain View, Sunnyvale/Santa Clara depending on which product(s) you're interested.) Please reach out to Contact@theCandS.com for an appointment. Thanks!

Q: Are your silk pillowcases 100% silk or a blend?

A: Our Silk pillowcases are 100% mulberry silk, 22 Momme.

Q: Do you custom print silk scarves?

A: Yes, we can custom print silk scarves with your designs on 36" x 36" silk twill 18mm with hand rolled hems. Please feel free to send us a request!

Q: Do you offer discounts on multiple purchases?

A: Yes, we can offer discounts on multiple purchases, please contact us for more information on bulk discounts.

Q: What is your return policy?

A: We offer free return and exchange within 30 days of purchase. The item needs to be in new condition with the original packaging. For more information, please check our Return Policy here: https://thecottonandsilk.com/policies/refund-policy

Q: Can I return in person?

A: Yes, you can. If you're nearby in the South Bay, California, and choose to return in person, please make an appointment with us by email return@thecands.com with your order ID, product(s) to return, and preferred time slots. 

Q: Do you support local pick up?

A: Yes, we do. Once you place an order and choose "Pick Up" when checking out, we will notify you of a pick-up window, which is usually ready within a business day.

Q: What are your product sizing details?

A: You can find the size guide on each products’ detail page. Here is a size chart for our bedding products. https://thecottonandsilk.com/pages/size-chart